Microsoft Dynamics 365 for Customer Engagement (CRM)

Course Overview

Dynamics 365 is an enterprise solution from Microsoft comprising a set of features that enable businesses to raise sales and improve profits while increasing efficiency of customer service operations. This course introduces the core concepts and modules of Dynamics 365 for Customer Engagement that allow a digital transformation of your business.  It also explores configuration and customization as well as business intelligence through Power BI. By the end of this course, you should have the necessary skills to scale your business and engage with clients.

Target Audience

Employers looking to digitally transform their business operations and equip their employees with the necessary skills to engage customers and drive sales opportunities.

Modules

Sales


Customer Service


Field Service


Talent


Finance and Operations


Retail


Project Service Automation


Marketing


Business Central


Course Details

This training course will cover 9 Modules at a total of 26 Hours. The training includes in-class instruction, live demos and labs.

Cost and Job Grant

This course cost $4800 but if you do need assistance, you can get up to 2/3 of your training costs covered through the Canada-Alberta Job Grant. For more information go here